Cancellation policy

Consumers (according to §13 BGB) have a statutory right of withdrawal, which is explained below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you (who is not the carrier) took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us

  Bonsaischule Wenddorf
  Detlef Goroll
  Forsthaus Buctum 1
  39517 Wenddorf (Germany)
  Phone: +49(0)39363-97721
  Email: Service@Bonsaischule Wenddorf.de

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You have to be returned the goods to us immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract

  Bonsaischule Wenddorf
  Detlef Goroll
  Forsthaus Buctum 1
  39517 Wenddorf (Germany)

The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reproduction of the statutory model cancellation form

Sample withdrawal form: If you want to revoke the contract, you can use this form. For tghat please fill it out and send it back. (*) Delete where not applicable.

On:

  Bonsaischule Wenddorf
  Detlef Goroll
  Forsthaus Buctum 1
  39517 Wenddorf (Germany)
  Phone: +49(0)39363-97721
  Email: Service@Bonsaischule Wenddorf.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notification is on paper)

Date

Special notes on a return:

These notes are not a prerequisite for the effective exercise of the right of withdrawal

• Please return the goods only after consultation with us
• Please pack securely. The parcel services assume no liability for transport damage caused by improper packaging
• Do not send returns freight forward. Unfree returns will not be accepted by us
• If the original packaging is no longer available, please use suitable replacement packaging
• For reverse processing / transfer: Please enclose the order number in the return package

Your Bonsaischule Wenddorf